Aerospace Customer Service Director
hace 6 días
**Job Summary**
We are seeking a highly skilled Aerospace Customer Service Director to lead our customer service team. This role is responsible for managing professional-level employees who enter customer data into databases, monitoring the databases, and generating reports and statistics on sales and customers in a timely manner.
**Key Responsibilities**
- Oversee and guide employees in the compilation of customer service data and moderately complex analyses that focus on business planning, sales forecasting, and product quality measures.
- Manage databases containing information on customer problems and corrective procedures used as resources for customer problem resolution.
- Guide employees on the use of computer programs to ensure data accuracy and customer statistics are calculated accurately.
- Review moderately complex statistical analysis of sales data to assist with sales execution and growth objectives.
- Guide employees to develop and review reports regarding sales and customer activities as requested by management and other business leaders.
- Perform duties related to overall customer service including post-sales support.
**Requirements**
- Bachelor's degree and 8+ years of prior relevant experience; OR an Advanced degree and 5+ years of prior relevant experience
- Must have fluent English communication (Bilingual)
**Preferred Qualifications**
- Strong understanding of Customer Service value streams notably on engine Maintenance Repair and Overhaul operations
- Prior experience in customer support environment is preferred.
- Demonstrated strong communication skills with all levels of management including executives and be able to present complex information to various audiences
**About Us**
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We advance aviation electronics and information management solutions for commercial and military customers across the world. Our Avionics team provides industry-leading fire protection and safety systems that our customers can count on when it matters most.
**Estimated Salary: $120,000 - $180,000 per year**
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