Field Support Specialist

hace 4 semanas

Xico, México Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for delivering comprehensive software services to mission-critical customers, focusing on proactive and reactive support to enhance customer satisfaction. The role involves monitoring operational performance, driving field operations deployment, and contributing solutions to prevent recurring problems and incidents. Additionally, the role supports business growth, oversees process improvement, assigns responsibilities, troubleshoots complex issues, and provides mentoring to enhance organizational performance.

**Key Responsibilities**
- Elevate customer satisfaction levels by understanding and fulfilling customer requirements, addressing challenges promptly, and providing guidance while adhering to established procedures.
- Offer comprehensive software services, including pre-sales, post-sales, and service delivery support, with a focus on proactive and reactive services for mission-critical customers.
- Monitor operational performance and engage in corrective action planning when necessary to maintain optimal service standards.
- Manage and drive deployment and sustainment of field operations, including escalations and expedites.
- Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact client computing support and overall employee productivity.
- Contribute to the organization's profitability by generating and cultivating new business opportunities and providing technical support for deal proposal development.
- Coordinate departmental work, identify improvement opportunities, and ensure effective business controls for streamlined processes.
- Lead and assign responsibilities for complex requests, contribute innovative concepts, and implement changes for process improvement.
- Proactively monitor and troubleshoot complex problems, collaborating with exempt-level employees to develop recommendations.

**Requirements**
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 8+ years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.

**Preferred Certifications**
NA

**Knowledge & Skills**
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts multiple departments and leads large, cross-division functional teams or projects.

**Complexity**
- Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.

  • Field Support Specialist

    hace 4 semanas

    Xico, México Spin Master Ltd A tiempo completo

    Job SummarySpin Master Ltd is seeking a highly skilled Field Support Technician to join our team. As a Field Support Technician, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our systems.Key ResponsibilitiesInstall, configure, and troubleshoot systems, including hardware and software.Provide...

  • IT Field Support Specialist

    hace 6 días

    Xico, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled IT Field Support Specialist to join our team in Mexico City. This role involves on-site integration of company and multi-vendor systems solutions, including hardware, software, and networking products. The successful candidate will be responsible for installation, implementation, configuration, maintenance,...

  • Technical Support Specialist

    hace 2 días

    Xico, México Lexmark International, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Lexmark International, Inc. as a Field Service Engineer.

  • Field Technology Specialist

    hace 1 mes

    Xico, México Ntt Data, Inc. A tiempo completo

    Job Title: Field Technology SpecialistWe are seeking a highly skilled Field Technology Specialist to join our team in Mexico City, Mexico. As a key member of our team, you will be responsible for providing technical support and troubleshooting services to our clients.Job Responsibilities:Hardware troubleshooting and repairSoftware installation and...

  • Sales Support Specialist

    hace 1 mes

    Xico, México Abb Schweiz Ag A tiempo completo

    About the RoleSales Support Specialist – Customer SupportJob SummaryWe are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at ABB Schweiz AG. As a Sales Support Specialist, you will play a critical role in providing technical assistance and support to both internal and external customers.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    hace 2 días

    Xico, México Philips A tiempo completo

    Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...

  • IT Field Support Supervisor Nortam

    hace 3 semanas

    Xico, México Ceva Logistics A tiempo completo

    Ceva Logistics is a global supply chain leader, providing end-to-end solutions to connect people, products and providers across the world. We believe that our success is built on the expertise of our people, and we're looking for a skilled IT Field Support Supervisor to join our team. About the Role:We're seeking a highly motivated and experienced IT Field...

  • IT Infrastructure Support Specialist

    hace 4 semanas

    Xico, México Zf Friedrichshafen Ag A tiempo completo

    IT Infrastructure Support SpecialistWe are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in Guadalajara. As an IT Infrastructure Support Specialist, you will be responsible for providing end-user support, maintaining and supporting end-user computing equipment, and ensuring the life cycle of all IT...

  • Field Service Specialist

    hace 6 días

    Xico, México Diasorin A tiempo completo

    Company OverviewDiaSorin is a leading global company in the in vitro diagnostics market. Our innovative diagnostic solutions help healthcare professionals diagnose and treat various diseases.Job DescriptionWe are seeking a highly skilled Field Service Specialist to join our team. The successful candidate will be responsible for providing technical support to...

  • Service Support Specialist

    hace 4 semanas

    Xico, México Ericsson A tiempo completo

    About the Role:We are seeking a skilled Service Support Specialist to join our team at Ericsson. As a key member of our support function, you will play a vital role in the coordination and management of proactive and reactive maintenance duties.Key Responsibilities:Coordinate and manage customer problem management, helpdesk, and field dispatch service...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Hsbc A tiempo completo

    Job OverviewWe are seeking an experienced professional to join our team in the role of Tech Specialist Support at Hsbc.Key ResponsibilitiesProvide support for software, hardware, and networking for desktops, laptops, and servers.Perform maintenance and support on legacy products.Install and maintain PCs and associated software, networks, servers, and...

  • Field Service Engineer

    hace 4 semanas

    Xico, México Epson America, Inc A tiempo completo

    As a Field Service Engineer with Epson America, Inc., you will collaborate with key customers, including Service Coordinators, Authorized Service Centers, End Users, Product Managers, Sales Managers, Marketing Managers, Sales Executives, Wholesalers and Distributors, and Retail. You will report to the Service & Technical Support Manager.**Minimum Experience...

  • IT Infrastructure Support Specialist

    hace 4 semanas

    Xico, México Zf Friedrichshafen Ag A tiempo completo

    IT Infrastructure Support SpecialistAt ZF Friedrichshafen AG, we are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in El Salto, Mexico. As an IT Analyst Intern, you will be responsible for providing end-user support, configuring and maintaining end-user computing equipment, and ensuring the life cycle of...

  • Hewlett Packard Field Support Specialist

    hace 2 días

    Xico, México Hewlett Packard A tiempo completo

    OverviewHewlett Packard is a leading technology company seeking an experienced Field Technical Support Engineer to join our team. This role is responsible for providing comprehensive software services focused on proactive and reactive support for mission-critical customers.Salary: $80,000 - $110,000 per year, depending on experience.Job DescriptionThis role...

  • Technical Support Specialist

    hace 2 semanas

    Xico, México Rad Data Communications, Ltd A tiempo completo

    **Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...

  • Field Operations Specialist

    hace 2 días

    Xico, México Pipecare Group A tiempo completo

    Job Summary: Pipecare Group is seeking a skilled Field Operations Specialist to join their team. The successful candidate will be responsible for executing field work and coordinating activities with the PIPECARE team, subcontractors, clients, and other stakeholders.About Us: Pipecare Group is a leading provider of innovative solutions in the oil and gas...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Citi A tiempo completo

    Welcome to our team of skilled professionals!We are seeking a Technical Support Specialist to join our ranks. As a key member of our team, you will be responsible for providing top-notch technical support to our customers. Responsibilities:* Troubleshoot and resolve technical issues in a timely and professional manner* Collaborate with internal teams to...

  • Technical Support Specialist

    hace 6 días

    Xico, México Zkteco Latam A tiempo completo

    At Zkteco Latam, we are seeking a highly skilled and experienced Technical Support Specialist to join our team. This is a full-time position offering a competitive salary of $24,500 - $26,500 per month.We are looking for an individual with a strong background in technical support and customer service. The successful candidate will have excellent...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Kiosoft Technologies LLC. As a Technical Support Specialist, you will serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.Main Duties and Responsibilities:Technical/Customer Support: Coordinate with...

  • Technical Specialist

    hace 4 semanas

    Xico, México Avaya Corporation A tiempo completo

    About the OpportunityAvaya is seeking a skilled Technical Specialist to provide onsite support for our customers. As a Technical Specialist, you will be responsible for troubleshooting and resolving technical issues with our Avaya communication systems.Key ResponsibilitiesProvide remote support for Avaya Aura Communication Manager, Avaya Session Manager, and...