IT Field Support Supervisor Nortam

hace 3 semanas


Xico, México Ceva Logistics A tiempo completo

Ceva Logistics is a global supply chain leader, providing end-to-end solutions to connect people, products and providers across the world. We believe that our success is built on the expertise of our people, and we're looking for a skilled IT Field Support Supervisor to join our team. 

About the Role:

We're seeking a highly motivated and experienced IT Field Support Specialist to join our team in IT Infrastructure Support. As a key member of our IT team, you will be responsible for providing first-level technical support for our global network, including troubleshooting, resolving technical issues, and providing exceptional customer service to our clients.

Key Responsibilities:

- Provide technical support for our global network, including troubleshooting, resolving technical issues, and providing exceptional customer service to our clients.
- Collaborate with our IT team to identify and resolve technical issues, and implement process improvements to enhance our service delivery.
- Develop and maintain technical documentation, including user guides, technical notes, and troubleshooting guides.
- Participate in on-call rotations to ensure 24/7 support for our clients.

Requirements:

- Bachelor's degree in Computer Science or related field, or equivalent experience.
- At least 2 years of experience in IT Field Support, with a strong background in IT Infrastructure Support.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Knowledge of ITIL Fundamentals, and experience with IT Service Management processes.

What We Offer:

Ceva Logistics offers a competitive salary, excellent benefits package, and opportunities for professional growth and development. As a global organization, we value diversity and inclusivity, and we're committed to creating a workplace that's inclusive, respectful, and supportive of all our employees.



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