Network Operations Center Engineer
hace 3 semanas
Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that spans 35,000 km between both countries.
We are seeking a skilled NOC Tier 2 Engineer to provide support, monitoring, and customer service from the Flo Networks Network Operation Center. This position is based in Mexico City.
**Key Responsibilities:**
Diagnose, coordinate, and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring, and resolution of tickets.
Evaluate and monitor maintenance windows, from suppliers and internal to Transtelco, for customer services.
Lead high-impact failures, and keep affected customers informed for the duration of the event.
Perform activities of systems administration, maintenance, and infrastructure support.
Create technical manuals for daily operation (WikiNOC).
Support and mentor NOC Tier 1 Engineers to ensure their success in the team.
Escalate internal and external cases.
**Requirements:**
Bachelor's degree in Computer Science, Engineering, Telecommunications, or related fields.
At least 3 years of experience in a technical support role, and 2 years in customer service.
Cisco CCNP certification or equivalent experience (ITIL and Juniper certifications also a plus).
Bilingual English (100%) and Spanish.
Solid experience working in IP operations in TELCO or ISP companies.
Efficient use of CRM information systems such as ServiceNow, Remedy, etc.
Knowledge of network monitoring systems such as Nagios, Opview, OP5, Solarwinds, HP OpenView, or similar.
Previous experience with network equipment such as routers, switches, firewalls, and protocols such as MPLS, OSPF, SNMP, TCP/IP, and ICMP.
Basic knowledge of RF and microwave equipment.
Advanced knowledge of IP principles and the components of an IP network.
Excellent interpersonal, communication, and teamwork skills.
Availability to work shifts outside of business hours and participate in rotating shifts.
Initiative to learn new products and new technologies.
**Flo Networks' Commitment to Privacy:**
Flo Networks does not use the personal information of job applicants for any purpose other than strictly the recruitment process.
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