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Technology Solutions Support Specialist

hace 2 meses

Xico, México Avantpage, Inc. A tiempo completo

**About Us**

Avantpage, Inc. is a leading provider of language access solutions, dedicated to empowering immigrant and limited English proficient (LEP) communities through innovative technology and services. Our mission is to bridge the language gap in the health and government services sectors, and we're committed to delivering exceptional results.

**Job Overview**

We're seeking a highly skilled Technology Solutions Support Specialist to join our team. As a key member of our Technology Solutions department, you will be responsible for providing technical expertise and support to our users, ensuring the successful implementation and maintenance of our technology solutions.

**Key Responsibilities**

  • Provide technical assistance and support to various departments on large-scale projects, helping them understand and implement technical solutions.
  • Conduct training sessions for end-users on the effective use of implemented solutions.
  • Collaborate on high-volume projects, managing system integrations and optimizing technical workflows to ensure on-time and high-quality delivery.
  • Conduct preemptive testing following updates or changes, identifying and resolving potential issues before and after implementation of solutions.
  • Assist in testing and validation during system updates and transitions, ensuring smooth integration with minimal disruption.
  • Evaluate existing tooling processes and identify areas for improvement.

**Requirements**

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proficiency in designing, creating, and implementing business reports.
  • Project management abilities to handle multiple tasks concurrently.