Program Manager, Value Added Services
hace 3 semanas
Amazon Logistics is seeking an exceptional Program Manager to join our team in Mexico. As a Program Manager, you will be responsible for defining and building value-added products and services capabilities for Delivery Service Partners (DSPs) to set them up for success and rapid growth.
Key Responsibilities:
- Create and drive VAS concepts on the basis of customer and market requirements to exceed industry standards in Mexico.
- Develop strong, value-add partnerships by managing 3rd party companies.
- Work with in-country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating promotion strategies.
- Support world-wide program teams to implement the local VAS strategy and ensure services are provided in the right quality.
- Manage pilot projects to test new services and roll out services across the country to continuously improve our service offering.
- Act as the product owner for assigned categories, possessing a complete understanding of internal and external variables that impact the product.
- Have a thorough understanding of the product category, seasonality, and continually monitor customers' feedback and vendors' development.
- Be the main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis.
- Coordinate consolidated order execution and administration.
Requirements:
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Location: Mexico City, DIF, MEX
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