Program Manager, Value Added Services Expert
hace 3 semanas
We are seeking an exceptional Program Manager to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. as part of a group that's defining and building value added products and service capabilities for Delivery Service Partners (DSPs) to set them up for success and rapid growth.
As a Program Manager, you will be responsible for creating and driving VAS concepts on the basis of customer and market requirements to exceed industry standards in Mexico. You will develop strong, value-added partnerships by managing 3rd party companies and work with in-country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating promotion strategies.
You will support worldwide program teams to implement the local VAS strategy and ensure services are provided in the right quality. You will manage pilot projects to test new services and roll out services across the country to continuously improve our service offering.
Key Responsibilities:
- Create and drive VAS concepts on the basis of customer and market requirements to exceed industry standards in Mexico
- Develop strong, value-added partnerships by managing 3rd party companies
- Work with in-country teams to create development plans for new product or service development, and execute project plans for the launch of new features, incorporating promotion strategies
- Support worldwide program teams to implement the local VAS strategy and ensure services are provided in the right quality
- Manage pilot projects to test new services and roll out services across the country to continuously improve our service offering
Requirements:
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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