Digital Chat Support Specialist

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Digital Chat Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various digital channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Log and classify customer interactions in our call tracking database.
  • Filter and escalate customer inquiries as necessary.
  • Track inquiry resolution progress and proactively communicate with customers as needed.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Fluent English language skills.
  • At least 2 years of experience in customer service or a related field.
  • Ability to work in a fast-paced environment and manage multiple chat conversations simultaneously.
  • Strong problem-solving skills and ability to make effective decisions.
  • Customer-focused and committed to providing a positive experience.
  • Basic knowledge of online chat tools and ticket tracking systems.

About Us

Thomson Reuters is a world-leading provider of news and information for professional markets. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

What We Offer

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • A hybrid work model that balances flexibility and collaboration.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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