Digital Applications Support Specialist

hace 3 semanas


Xico, México Thomson Reuters A tiempo completo

**Digital Applications Support Specialist**

At Thomson Reuters, we're seeking a highly skilled Digital Applications Support Specialist to join our team. As a key member of our Service Management team, you'll play a crucial role in driving service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

Key Responsibilities:

  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Monitor and analyze business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades and partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies.

**Requirements**

3+ Years of experience in software development and/or technology infrastructure and operations.

Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.

Fluent in speaking and writing English.

Proven track record of success participating in projects and initiatives even with ambiguous details provided.

Strong customer service, problem-solving, organizational, and conflict management skills.

Strong IT Service Management and standards experience.

Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

Proven ability to learn new technologies quickly.

Hands-on experience with programming and scripting languages.

Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

ITIL Certification preferred.

**What's in it for you?**

You'll join our inclusive culture of world-class talent, where we're committed to your personal and professional growth through a hybrid work model, wellbeing programs, and opportunities for learning and development.

**Location:** CDMX



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