Senior Technical Support Specialist
hace 2 semanas
Job Summary
Nasdaq is seeking a highly skilled Senior Support Analyst to provide exceptional customer service and technical support to our clients. The ideal candidate will have a strong background in customer service, technical support, and problem-solving.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge of AxiomSL products and services.
- Stay up-to-date with industry trends and best practices in customer service and technical support.
Requirements
- Bachelor's degree required and comparable experience.
- At least 3 years of experience in customer service and technical support.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
About Nasdaq
Nasdaq is a leading global provider of financial information and technology solutions. We are committed to delivering exceptional customer service and support to our clients.
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