Senior Technical Support Specialist

hace 4 semanas


Juárez, Chihuahua, México Nasdaq A tiempo completo

Job Summary

Nasdaq is seeking a highly skilled Senior Support Analyst to provide exceptional customer service and technical support to our clients. The ideal candidate will have a strong background in customer service, technical support, and problem-solving.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of AxiomSL products and services.
  • Stay up-to-date with industry trends and best practices in customer service and technical support.

Requirements

  • Bachelor's degree required and comparable experience.
  • At least 3 years of experience in customer service and technical support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

About Nasdaq

Nasdaq is a leading global provider of financial information and technology solutions. We are committed to delivering exceptional customer service and support to our clients.



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