Technical Support Specialist
hace 4 semanas
Key Responsibilities
- Resolve technical issues for customers across all account tiers.
- Escalate complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Report design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Identify new sales opportunities in support interactions and share insight through sales channels.
- Build customer proficiency for all account tiers through standard services.
- Educate customers through formal training and through technical support engagements.
- Capture and document knowledge to enable self-service resolution.
- Learn and adopt Knowledge-Centered Service (KCS) methodology.
- Enable customers to self-serve by creating and editing Knowledge based articles.
Qualifications
- Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
- 0-2 years of experience in customer-facing roles.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
- Intermediate or advanced English level, oral and written. (B2 or above).
- Willing to work at our Office in Ciudad Juarez.
- Preferred
- Communication - Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group.
- Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation.
- Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow's grand challenges.
- Collaborative - Team oriented with the ability to effectively collaborate with peers.
Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.
The people
We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.
The ideas
What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.
The technology
With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.
We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.
No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.
We are changing how we work by offering more flexibility
NI has decided to take a hybrid approach (working both on-site and off-site) at an aggregate level. We know that different roles have different requirements, so we're embracing a full range of options.
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