Global Finance Operations Specialist

hace 4 semanas


Ciudad de México, Ciudad de México HSBC A tiempo completo

Company Overview


HSBC is one of the world's largest banking and financial services organisations, operating in 64 countries and territories.


We aim to be where the growth is, enabling businesses to thrive and economies to prosper.



About the Role


The successful candidate will have a minimum of 2 years of experience in customer service areas, with a Bachelor's degree in Economic - Administrative or similar fields.


They will possess excellent communication and negotiation skills, be self-directed and organized, with high capacity for analysis and synthesis.


A strong understanding of bank accounting knowledge, project management, and database management is also essential.


Main Responsibilities



  • Carry out activities related to Trade Finance processes, including customer service, affiliation, contracting, and process improvement.
  • Increase client satisfaction by improving service quality and ownership of the day-to-day service relationship.
  • Remove client contact responsibilities to increase Transaction Services processing productivity.
  • Connect clients directly to Client Services to increase sales capacity.


Requirements



  • Focused on customer service and satisfaction.
  • Excellent English language skills.
  • Advanced use of Excel.
  • Ability to work under pressure and adapt to change.
  • Proactive and committed attitude.


Benefits


This role offers a competitive salary range of $60,000 - $80,000 per year, depending on experience.


Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.


The chosen candidate will be required to undergo enhanced vetting.



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