It Systems Specialist
hace 1 semana
Job Summary: We are seeking a highly skilled It Systems Specialist to join our team. As a key member of our team, you will be responsible for managing, supporting, and driving de-escalations during major incidents. In this role, you will serve as the single-point-of-contact for all stakeholders during major incidents, drive/moderate discussions between key stakeholders and experts, and communicate to senior management on an executive level in case of major incidents. You will also drive and support problem management for major incidents, drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality, and customer satisfaction.
About the Team: Our team, Corporate Processes & Information Technology (CP&IT), is the internal IT department providing efficient IT solutions, technology, and operational support to our Lines of Businesses (LoBs) with a strong focus on end user-centricity. We deliver business applications, classical on premise and SaaS solutions, hybrid Solutions, mobile apps, web & HANA Cloud Platform-based applications, as well as workplace technology and infrastructure services.
Key Responsibilities:
- Manage, support, and drive de-escalations during major incidents.
- Serve as the single-point-of-contact for all stakeholders during major incidents.
- Drive/moderate discussions between key stakeholders and experts.
- Communicate to senior management on an executive level in case of major incidents.
- Drive and support problem management for major incidents.
- Drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality, and customer satisfaction.
What We Offer:
- A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- Opportunities for career growth and professional development.
- A global and diverse work environment with a strong commitment to inclusion and diversity.
About SAP:
SAP helps more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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