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Border Operations Support Analyst
hace 2 meses
About the Role
As a key member of our team at CPKC, you will play a pivotal role in ensuring the smooth operation of our border crossings. Your primary responsibility will be to manage all activities involved with every southbound railcar hold at our inspection tracks, ensuring timely and accurate reporting, processing of physical inspections, and handling of drags while maintaining a keen focus on safety, service, productivity, and financial metrics.
Key Accountabilities
- Lead the department by providing direction and guidance relative to establishing priorities and managing the SZOPS desk when on duty.
- Foster and promote innovative solutions that drive hold time reduction and continuous improvement of processes on drags coming from the NLD bridge to be spotted at our inspection tracks until railcars are released.
- Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift-by-shift issues to enable effective railcar movement.
- Act as a point of escalation for all tactical issues on hold railcars in our inspection areas.
Requirements
- University degree preferred, with a focus on foreign trade, customs, supply chains, or similar; Bachelor of Business Administration, Industrial and Systems Engineering, or 2 years of relevant working experience in external trade positions.
- Proficiency with Office productivity software (Word, Excel, PowerPoint, etc.).
Preferred Qualifications
- Experience providing customer service in a similar work environment.
- Excellent interpersonal and communication skills.
- Excellent problem-solving abilities.
- Relevant railway working experience considered an asset.
- Ability to multitask and work under strict timelines and pressure.
- Ability to manage conflict and conflicting stakeholder interests.
What We Offer
- Complete health and welfare benefits package.
- Competitive salary.
- Incentive plan.
- Vacation plan.
EEO Statement
We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or any other legally protected basis, in accordance with applicable law.