Freight Claims Resolution Specialist

hace 3 semanas


Monterrey, Nuevo León, México Uber Freight A tiempo completo
About the Role

As a Freight Claims Resolution Specialist with Uber Freight, you will play a vital role in supporting our team responsible for resolving Over, Short, and Damage (OS&D) issues. Your primary focus will be on providing top-tier service to carriers and customers, ensuring timely resolutions of OS&D incidents.

Key Responsibilities:
  • Process time-sensitive customer and carrier-facing work related to OS&D issues
  • Utilize multiple systems, including MyEZClaim, transportation management system, carrier websites, and SAP, to resolve incidents efficiently
  • Analyze OS&D activities to identify trends and propose ideas for cost containment or reduction of OS&D occurrences
Requirements

We are seeking an individual with excellent English language skills, both verbal and written, who holds a Bachelor's degree and has 1-2 years of experience in OSD, logistics, or customer service.

The ideal candidate should possess strong problem-solving skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering exceptional customer service.

Compensation and Benefits

The estimated annual salary for this position is around $55,000-$65,000, depending on location and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional growth and development.



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