Claims Manager
hace 1 mes
Are you a seasoned professional with expertise in freight claims management? We're seeking an experienced Claims Manager to join our team at Redwood Logistics, one of the fastest-growing and most innovative 4PL providers.
We offer a unique blend of supply chain execution and next-generation technology solutions, empowering our clients to drive business forward. As a Claims Manager, you'll be responsible for overseeing a team of dedicated claims representatives, ensuring timely filing of claims, accurate audit claim information, and resolving complex issues related to claim resolution.
What You'll Do:
- Manage a team of direct reports, supervising all claims activities for Managed Services' customers
- E nsure timely filing of claims filed by Redwood or our clients
- Review and verify accuracy of claim documents, maintaining data integrity and compliance
- Develop relationships with carrier claims departments to streamline receipt, review, and resolution processes
- Investigate and resolve high-value claims, escalating as necessary within Carrier Relations Team or Client Success Team
- Create and track team goals, ensuring KPIs are met
- Manage workflow coverage needs and perform other related duties as assigned
Requirements:
- Bachelor's or Associate's Degree preferred
- Knowledge of CARMAK Amendment and claim processing rules
- 1-3 years' industry experience, LTL preferred
- Excellent written and verbal communication skills
- Proven problem-solving and critical thinking skills
- Able to work independently and collaboratively
Tools and Resources:
- Zendesk
- Harvest
- MyEZClaims
- M ercuryGate
- MS Office (Word, Excel, PowerPoint)
What We Offer:
- L ife Insurance policy starting 30 days after employment
- P ersonal Health Insurance coverage
- V acation time starting at 12 days, increasing per Mexican Law
- P remium Vacation 50% vacation days
- S aving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa)
- C ell Phone Allowance of $800 pesos per month minus applicable taxes
We estimate this role has a salary range of $60,000 - $80,000 USD annually, based on industry standards and location.
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