Claims Manager

hace 1 mes


Monterrey, Nuevo León, México Redwood Logistics A tiempo completo
About This Opportunity

Are you a seasoned professional with expertise in freight claims management? We're seeking an experienced Claims Manager to join our team at Redwood Logistics, one of the fastest-growing and most innovative 4PL providers.

We offer a unique blend of supply chain execution and next-generation technology solutions, empowering our clients to drive business forward. As a Claims Manager, you'll be responsible for overseeing a team of dedicated claims representatives, ensuring timely filing of claims, accurate audit claim information, and resolving complex issues related to claim resolution.

What You'll Do:

  • Manage a team of direct reports, supervising all claims activities for Managed Services' customers
  • E nsure timely filing of claims filed by Redwood or our clients
  • Review and verify accuracy of claim documents, maintaining data integrity and compliance
  • Develop relationships with carrier claims departments to streamline receipt, review, and resolution processes
  • Investigate and resolve high-value claims, escalating as necessary within Carrier Relations Team or Client Success Team
  • Create and track team goals, ensuring KPIs are met
  • Manage workflow coverage needs and perform other related duties as assigned

Requirements:

  • Bachelor's or Associate's Degree preferred
  • Knowledge of CARMAK Amendment and claim processing rules
  • 1-3 years' industry experience, LTL preferred
  • Excellent written and verbal communication skills
  • Proven problem-solving and critical thinking skills
  • Able to work independently and collaboratively

Tools and Resources:

  • Zendesk
  • Harvest
  • MyEZClaims
  • M ercuryGate
  • MS Office (Word, Excel, PowerPoint)

What We Offer:

  • L ife Insurance policy starting 30 days after employment
  • P ersonal Health Insurance coverage
  • V acation time starting at 12 days, increasing per Mexican Law
  • P remium Vacation 50% vacation days
  • S aving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa)
  • C ell Phone Allowance of $800 pesos per month minus applicable taxes

We estimate this role has a salary range of $60,000 - $80,000 USD annually, based on industry standards and location.



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