IT Reporting and Quality Analyst

hace 1 semana


Xico, México Golder Associates Ltd. A tiempo completo
About the Role

Golder Associates Ltd. is seeking a highly skilled IT Reporting and Quality Analyst to join our team. As a key member of our Enterprise IT Service Management Organisation, you will play a critical role in delivering high-quality reporting and analytics to support our business strategy.

Key Responsibilities
  • Support the Practice Manager, Reporting & Quality in delivering reporting requirements for ITSM processes and functions.
  • Engage with ITSM Practice Managers to ensure aligned reporting requirements for delivery to stakeholders.
  • Conduct routine data audits to ensure the accuracy of produced reports.
  • Train IT staff on the creation of ServiceNow reports and usage of reporting platforms.
  • Meet with stakeholders and gather requirements for reporting and analytics.
  • Work in partnership with the Power BI and Data Analytics Centre of Excellence to deliver end-to-end reporting based on stakeholder requirements.
  • Maintain dashboards and reports as required for IT to share with the business.
  • Deliver executive-level reporting 'packs' and dashboards to enable strategic or business decisions.
  • Support analysis and validation of data to highlight continual improvement opportunities and achievements with stakeholders.
  • Promote self-service reporting by Hubs using the standard suite of reports provided through Power BI.
  • Improve end-user experience by ensuring that reporting is in place to support best practice and customer satisfaction.
Requirements
  • Experience of reporting and data analysis.
  • Clear understanding of the ITIL framework and ability to apply ITIL principles within an IT service management environment.
  • Advanced ServiceNow Reporting knowledge, able to write reports and modify existing.
  • Advanced Excel skills, able to demonstrate knowledge on how to manipulate data, create pivot tables, import and 'clean up' data, create filters and lists.
  • Good visual design skills and an eye for detail.
  • Understanding of SLAs and associated measures (KPIs).
  • Training experience is an advantage.
  • Detail-oriented with a methodical and planned approach to achieving goals.
  • Ability to dig through data and make recommendations for data normalization and standardization opportunities.
  • Enthusiasm and dedication to drive continual improvement and, or change.
  • Excellent analytical and communication skills.
  • Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
  • Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
  • Act as an advocate for the OneIT Organisation both externally and internally.


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