Customer Service Liaison

hace 1 semana


Oaxaca, Oaxaca, México North American Production Sharing A tiempo completo

**Job Summary:**

As a key member of the North American Production Sharing team, the Customer Service Liaison will play a critical role in driving sales growth and customer satisfaction. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities:**

• Research and identify key customer accounts, generating interest and qualifying opportunities for further development and closure

• Collaborate with sales executives to route qualified leads and drive them through the sales pipeline

• Provide exceptional customer service, resolving problems, complaints, and questions in a timely and professional manner

• Gather customer feedback and insights on industries, competitors, and potential new products and opportunities

• Process customer requests for literature, shipping information, pricing, and quotes

• Work closely with supervisors and other team members to resolve complex issues and improve customer satisfaction

**Requirements:**

• Advanced level of English proficiency

• High school diploma or equivalent

• Previous experience in a similar role, preferably in a sales or customer service environment

• Excellent communication and interpersonal skills

• Experience with AFS (MRP systems) and good computer skills

• Ability to work in a team-oriented environment and adapt to changing priorities

**Work Environment:**

• Full-time position

• Competitive salary range: $1.00 - $2.00 per month

• On-site work environment



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