Implementation Specialist for Oracle Enterprise CRM

hace 2 semanas


Guadalajara, Jalisco, México Oracle A tiempo completo

Job Description: As a Senior Support Engineer at Oracle, you will play a key role in delivering high-quality support and solutions to our customer base. Your focus will be on resolving post-sales customer inquiries, both technical and non-technical, via phone and electronic means. You will serve as a primary point of contact for customers, facilitating their relationships with our Support organization and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Key Responsibilities:

  • Offer strategic technical support to ensure the highest level of customer satisfaction.
  • Create and utilize automated technology to diagnose, document, and resolve customer issues.
  • Provide expert technical problem-solving and problem-avoidance support to customers.
  • Work closely with internal Oracle teams to resolve complex customer issues.
  • Develop and maintain strong relationships with customers and Oracle employees.

Requirements:

  • 3-7 years of experience in Core products or 8 years of experience in Applications products.
  • BS in Computer Science, Management Information Systems, Science, Engineering, Math, or Physics.
  • Proven professional or technical experience demonstrating an understanding of Oracle Applications at a functional and technical level.


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