**Technical Support Specialist**
hace 4 días
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional customer experience and solution support to our customers.
Key Responsibilities- Customer Support: Provide timely and effective support to customers, resolving complex issues and ensuring high customer satisfaction.
- Solution Ownership: Own customer solutions for Tier 1 and 2 customers, ensuring seamless delivery and continuous improvement.
- Communication and Collaboration: Communicate effectively with customers and stakeholders, proactively guiding team members to communicate and influence customers positively.
- Competency Development: Develop and demonstrate high technical expertise, product knowledge, and solution architecture skills.
- Technical Expertise: Demonstrated expertise in contemporary SaaS technical toolsets, such as AppDynamics and Splunk.
- Product Knowledge: Good knowledge of product features and functionalities, as well as relevant industry domain and business processes.
- Solution Architecture: Good understanding of solution architecture, including multiple layers, integration with external devices, and identity and access management.
- Cloud Operations: Strong capability in cloud operational activities, including deployment, troubleshooting, and automation.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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