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Blue Yonder is seeking a highly skilled Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical support to customers via various communication channels, including phone, email, and web interface.
- Investigate and troubleshoot technical issues, collaborating with internal teams as needed to resolve complex problems.
- Document and maintain knowledge articles to improve customer support processes and reduce repeat issues.
- Communicate technical information to customers, both verbally and in writing, to ensure clear understanding of solutions and resolutions.
- Work closely with cross-functional teams, including product development and execution experts, to resolve complex technical issues.
- Stay up-to-date with the latest Blue Yonder solutions and technologies to provide expert-level support to customers.
- 2+ years of experience in a customer-facing software industry role, preferably in technical support or software support.
- Experience working with Blue Yonder products, particularly Transportation or Warehouse management solutions, is highly desirable.
- Supply chain domain experience is a plus.
- Proficiency in Splunk, Oracle database, SQL, WebLogic, and Java.
- Strong analytical and problem-solving skills.
- Programming language skills in Java, J2EE concepts, JDBC, C++.
- Knowledge of operating systems, including Windows, UNIX, and LINUX.
- Understanding of scripting languages, such as Unix Shell Scripting, PowerShell, and Python.
- Excellent communication and interpersonal skills to interact with internal personnel and customers.
- Ability to work calmly under pressure and meet deadlines.
- Self-motivated and quick learner, with a willingness to adapt to new technologies and platforms.
- Able to work flexible hours, including evenings and weekends, as needed to manage customer escalations.
- Demonstrates initiative and is inquisitive, with a passion for working in a team-oriented and fast-paced environment.
- Bachelor's degree required, with a major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.
