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Infrastructure Support Specialist

hace 2 meses

Xico, México Cisco A tiempo completo

About the Role

Cisco is seeking a dedicated and skilled professional to join our team as an Infrastructure Support Engineer – Tier 2. As a key member of our Collaboration Technology Group (CTG), you will play a critical role in the upkeep and lifecycle management of the underlying Network, Compute, and Storage infrastructure that supports our Webex suite of products.

Key Responsibilities

  • Ensure 24/7 availability of the production environment and daily operations.
  • Assist in the root cause analysis process and help with remediation of major issues.
  • Ability to assist in a support capacity with problem and incident resolution and assume incident and problem ownership and accountability.
  • Recreate Customer Issues for Technical Troubleshooting in the Operate Lab.
  • Assist with issues related to firmware and report issues and suggest enhancements.

Requirements

  • A basic understanding of the ITIL framework and its application in a production environment.
  • Strong working understanding of network, compute, storage, and virtualization platforms and technologies.
  • Superb communication skills over video, web conference, and chat.
  • Prior NOC/SOC experience, working against timelines in a fast-paced environment.

About You

This is an extraordinary opportunity for someone with perseverance and an insightful view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

What You'll Gain

  • Opportunity to work with a global 24x7 organization.
  • Chance to expand your skills and knowledge in network, compute, storage, and virtualization platforms and technologies.
  • Experience in a fast-paced environment with a focus on customer satisfaction.

About Cisco

Cisco is a leading technology company that provides innovative solutions for the modern workplace. Our Collaboration Technology Group (CTG) is responsible for developing and supporting the Webex suite of products, which provides customers with a range of cloud-based collaboration tools.