Global Healthcare Advocate
hace 1 día
About Sermo
Sermo is a leading healthcare technology company that empowers physicians to share their experiences, expertise, and observations. With over 1.3 million registered healthcare professionals across 150 countries, Sermo provides unparalleled access to the global healthcare community.
Job Summary
We are seeking a skilled Client Success Associate to join our team. As a key member of our client success department, you will be responsible for ensuring client satisfaction by delivering high-quality campaigns that meet or exceed expectations.
About the Role
The successful candidate will have experience in project management, client service, or account management, with a passion for customer service and a drive to deliver exceptional results. You will work closely with our pharmaceutical companies and agency partners to activate campaigns that engage target physician audiences within our ecosystem.
Key Responsibilities
- Develop project plans and partner with client success leads to ensure timely delivery of campaigns
- Communicate clear direction and information to internal teams to drive campaign execution
- Support client medical-legal-regulatory review and submission processes
- Maintain all project documentation and status reporting
- Collaborate with internal and external teams to resolve technical or delivery-related issues
Qualifications
To be successful in this role, you should possess:
- 1-3 years of experience in project management, client service, or account management
- Experience with digital advertising and/or pharma healthcare preferred
- PASSION FOR CUSTOMER SERVICE AND DELIVERING EXCEPTIONAL RESULTS
- Able to multi-task in a fast-paced environment
- Organized, responsible, and results-driven
- Experience working with Salesforce, MS Office, JIRA, Smartsheet, VeevaVault, or FUSE a plus
Estimated Salary: $60,000 - $80,000 per year
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