Customer Service Representative

hace 1 semana


San Luis Potosí, San Luis Potosí, México Johnson Controls A tiempo completo
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Johnson Controls. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Process customer orders efficiently, ensuring timely delivery of products and services.
  • Monitor and manage customer backorders, working closely with internal teams to resolve any issues.
  • Handle customer complaints and non-conformities, providing prompt and effective solutions.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
Requirements
  • Bachelor's degree in business, international relations, or a related field.
  • Minimum 1 year of experience in a customer-facing role, preferably in a manufacturing company.
  • Proficiency in English language.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

As a Customer Service Representative at Johnson Controls, you will have the opportunity to work with a global team, develop your skills, and contribute to the success of our company. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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