Customer Service Representative
hace 3 semanas
BorgWarner is a global leader in powertrain solutions, dedicated to developing innovative technologies that enhance fuel efficiency, reduce emissions, and improve performance. Our diverse customer base is supported by our global facilities, which enable us to provide local expertise and solutions.
We operate in two main groups: The Engine Group focuses on air management strategies and products to optimize engine performance, while the Drivetrain Group leverages its legacy as an industry innovator in transmission and all-wheel drive technology. BorgWarner PowerDrive Systems is currently seeking a dynamic and results-driven individual to join our team as a Customer Service Representative at our SLP PDS Plant in Mexico.
Key Responsibilities:- Ensure customer orders are accurate and timely, serving as the primary point of contact for order status and issues.
- Communicate client requirements to the Production Control area and request timely shipment of available finished product inventory.
- Provide customers with regular updates on order status and resolve any issues that may arise.
- Place, cancel, and expedite orders as necessary.
- Maintain a healthy working relationship with clients, continually striving to improve communication and customer satisfaction.
- Keep management informed of existing or potential problems that could impact order delivery.
- Education: Bachelor's Degree in Administration, International Trade, Economics, or Industrial Engineering.
- Experience: At least 1 year of experience in a similar position.
- Technical Knowledge: Familiarity with manufacturing processes.
- Software Skills: Microsoft Office, ERP System.
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