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Customer Service Representative
hace 1 mes
**Job Summary**:
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at FedEx Lac. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
**Key Responsibilities:**
- Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone service.
- Prepare various operations reports, handle customer packages, and maintain and audit records and files as assigned.
- Check packages for proper labeling, legality of content, and compliance with Customs documentation.
- Provide administrative and clerical support to the Station Ops Manager and interface with customers on customs-related issues.
- Maintain a neat and clean appearance of the workplace and front counter, and recognize new customers or additional business opportunities.
**Requirements:**
- High School degree or equivalent.
- Spoken and written fluency in local language.
- Demonstrated basic English.
- One year of previous clerical or customer service experience in a service environment.
**Why Join FedEx Lac?**
FedEx is widely acknowledged as a world-class company, and we are proud to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.
