Customer Service Representative
hace 3 semanas
FedEx is widely recognized as a world-class company, consistently ranked among the World's most valuable and admired brands.
Our employees are our greatest asset, and we strive to create a workplace that values diversity, inclusivity, and teamwork. As a result, we've been honored with numerous awards and recognitions for being a great place to work and a technology innovator.
Job SummaryWe're seeking a highly skilled and customer-focused Customer Service Representative to join our team. This role will be responsible for providing exceptional service to customers, answering their questions, and resolving any issues they may have in a timely and professional manner.
As a Customer Service Representative, you will be the face of our company, and your interactions with customers will play a critical role in building trust and loyalty. If you're passionate about delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Provide exceptional customer service via phone, email, or in-person, responding to customer inquiries and resolving issues promptly and professionally.
- Analyze customer concerns and provide solutions or escalate issues to senior team members when necessary.
- Maintain accurate records of customer interactions, including complaints, compliments, and feedback.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
To be successful in this role, you will need:
- A high school degree or equivalent.
- Previous experience in a customer-facing role, preferably in a service environment.
- Excellent communication, organizational, and human relations skills.
- Ability to lift 70 pounds (32 kg) and maneuver packages weighing up to 150 pounds (68 kg) with appropriate equipment.
- Fluency in spoken and written English.
We offer a competitive salary and benefits package, including:
- An estimated annual salary of $45,000 - $60,000 based on location and experience.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
This role is located in a dynamic and fast-paced environment, requiring flexibility and adaptability. We're looking for someone who can thrive in a team-oriented setting and is committed to delivering exceptional customer experiences.
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