Customer Service Representative
hace 5 días
At FedEx, we offer a rewarding opportunity to join our team as a Customer Service Representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.
About the Role
We are seeking a highly motivated and organized individual to perform a variety of customer-facing duties, including providing over-the-counter and phone support to customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records and files.
Key Responsibilities
- Assist customers with package tracing, answer questions regarding FedEx products and services, and provide over-the-counter and phone support.
- Type or prepare various operations reports, handle customer packages in the cage, and maintain and audit records and files as assigned.
- Check packages to ensure proper labeling, legality of content, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.
- Provide administrative and clerical support to Station Ops Manager, interface with customers on customs-related issues, and maintain a neat and clean appearance of the workplace and front counter.
- Recognize new customers or additional business opportunities, open new accounts, obtain additional shipments, and submit sales leads.
Requirements
To be successful in this role, you will need:
- A high school degree or equivalent
- Spoken and written fluency in English
- Demonstrated basic English language skills
- One year of previous clerical or customer service experience in a service environment
- Good general office skills, including typing, filing, and computer literacy
- Excellent communication, organizational, and human relations skills
- A clear and articulate speaking voice, clean cut and neat appearance
- The ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test
- The ability to lift 70 pounds (32 kg) and maneuver any single package weighing up to 150 pounds (68 kg) with appropriate equipment
- The ability to work variable shifts
Compensation and Benefits
As a Customer Service Representative at FedEx, you can expect a competitive salary range of $35,000 - $50,000 per year, depending on location and experience. In addition to a generous salary, you will also enjoy a range of benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career advancement.
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