Field Service Specialist for Beverage and Packaging Industry

hace 1 mes


Guadalajara, Jalisco, México Sidel A tiempo completo
Job Overview

Sidel, a leading global player in the design, production, and sales of equipment and packaging solutions for the beverage industry, is seeking an experienced Field Service Specialist to join our team.

About the Role

We are looking for a highly skilled and motivated Field Service Specialist to support our customers in the installation, maintenance, and repair of our equipment. The ideal candidate will have strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service.

Main Responsibilities
  • Evaluate equipment performance at customer sites based on technical, contractual, and safety specifications
  • Properly handle, check, and transfer equipment non-conformities
  • Prepare job progress charts and technical reports in reference to carried-out activities
  • Ensure ultimate internal and external customer satisfaction
  • Perform activities in line with Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules
  • Report after-sales opportunities detected on customer sites
  • Technical activities, troubleshooting, and reporting deliverables
  • Report to the Installation Site Manager for team site activities
Required Skills and Qualifications
  • Bachelor's degree or technical degree in engineering (+2) and/or equivalent experience
  • Fluent level of English is a must
  • Specialization in auto-mechanic or aseptic is a plus
  • Spanish, Italian, and/or French is an advantage
  • Experience in the beverage/packaging industry is a plus
  • 2-3 years of experience in field activities
  • Availability to travel up to 90% (including international locations)
Benefits
  • A competitive salary: $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous retirement plan, including a 401(k) match
  • Ongoing training and development opportunities
  • The chance to work with a leading global company in the beverage industry
Location

This role is based in Guadalajara, Mexico, with frequent travel required to customer sites throughout the region.



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