Technical Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Msns Hr Technology Llc A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Msns Hr Technology Llc.

Salary Range

The salary for this role is between $15.00 - $18.00 per hour, depending on experience.

Key Responsibilities
  • Provide technical assistance and support to end-users as the first point of contact.
  • Gather information on reported issues and perform basic troubleshooting to evaluate and categorize incoming support requests.
  • Escalate complex issues to Level 2 support or relevant teams and document all relevant information related to reported issues and solutions.
  • Contribute to the knowledge base for common problems and solutions by identifying recurring issues and collaborating with Level 2 support teams to facilitate efficient problem resolution.
  • Communicate effectively with end-users and other support teams to ensure a high level of customer satisfaction through effective communication and problem resolution.
Requirements
  • Bachelor's degree in Information Systems or a related field.
  • Proven experience in a Level 1 support role with a strong understanding of common hardware and software issues.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles is advantageous.


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