Technical Support Specialist
hace 3 semanas
We are seeking a highly skilled Technical Support Specialist to join our team at Msns Hr Technology Llc.
Salary RangeThe salary for this role is between $15.00 - $18.00 per hour, depending on experience.
Key Responsibilities- Provide technical assistance and support to end-users as the first point of contact.
- Gather information on reported issues and perform basic troubleshooting to evaluate and categorize incoming support requests.
- Escalate complex issues to Level 2 support or relevant teams and document all relevant information related to reported issues and solutions.
- Contribute to the knowledge base for common problems and solutions by identifying recurring issues and collaborating with Level 2 support teams to facilitate efficient problem resolution.
- Communicate effectively with end-users and other support teams to ensure a high level of customer satisfaction through effective communication and problem resolution.
- Bachelor's degree in Information Systems or a related field.
- Proven experience in a Level 1 support role with a strong understanding of common hardware and software issues.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Familiarity with ITIL (Information Technology Infrastructure Library) principles is advantageous.
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