Portals Operations Specialist
hace 1 semana
About the Role:
We are seeking a diligent Portals Operations Specialist to join our team at Landing. As a Portals Operations Specialist, you will be responsible for addressing and resolving access issues on our property portals, ensuring timely and accurate payment processes, and maintaining effective communication with our property partners.
About the Team:
Our accounting team is a diverse group of high achievers with a say-yes attitude. We work in a constantly dynamic environment and the ability to achieve timely results in ambiguous situations is prized. We play a critical role in Landing's mission and we partner closely with the business to make the company more successful.
Key Responsibilities:
- Take requests from internal teams regarding reporting portal access problems or non-payment issues.
- Troubleshoot and resolve access problems to restore portal functionality.
- Reset passwords and assist users in regaining access to the portal.
- Set up autopayment systems to ensure timely rent payments.
- Collaborate with properties to troubleshoot and solve payment problems when autopay cannot be set up.
Requirements:
- Ability to work in-office.
- Advanced English.
- Ability to investigate and resolve problems independently.
- Strong follow-up skills.
- Excellent communication skills, both written and verbal.
- Basic computer skills.
- Exceptional organizational skills, a detail-oriented mindset, and a high sense of urgency.
- Team-oriented with a positive attitude and a fit in our fast-paced, inclusive culture.
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