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Retention/Customer Success Manager
hace 2 meses
We are seeking a highly skilled and experienced Retention/Customer Success Manager to lead our global software team. As a key member of our organization, you will be responsible for driving team performance, developing talent, and establishing new teams as needed.
Key Responsibilities:- Lead a team of retention specialists in a global software company.
- Develop and manage talent and performance within the team.
- Set up and establish new teams as needed.
- Drive the team to meet goals set in collaboration with senior management.
- Foster a culture of excellence and continuous improvement.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and execute strategies to drive customer retention and upsell.
We are looking for a seasoned professional with a proven track record of leading high-performing teams in a global software company. You should have a strong background in customer success, retention, and team management.
Requirements:- Bachelor's degree in a relevant field.
- Fluent English language skills.
- Minimum of 5 years of experience managing a team that supports a Book of Business.
- Proven track record of leading a team of retention specialists in a global software company.
- Experience in developing talent and managing team performance.
- Demonstrated ability to drive retention and upsell strategies.
- Strong leadership and communication skills.
As a member of our team, you will have the opportunity to work with a globally recognized and award-winning company that values diversity, inclusion, and employee well-being. We offer a comprehensive benefits package, including flexible work arrangements, mental health support, and opportunities for professional growth and development.
Our CultureWe are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe in the importance of work-life balance and offer a range of benefits to support our employees' physical and mental well-being.
Our MissionWe are a global leader in providing information and technology solutions to professionals and institutions. Our mission is to help our customers pursue justice, truth, and transparency, and to create a more transparent, just, and inclusive future.
