Customer Success Manager

hace 1 día


Ciudad de México, Ciudad de México Maersk A tiempo completo

Job Title: Customer Success Manager

About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.

Key Responsibilities:

  • Manage the Customer Success Partner Managers and their corresponding teams
  • Drive the strategic direction of the team with the other Senior Manager(s) and Director of Customer Success
  • Ensure the teams are set up for success both now and in the future
  • Drive Engagement
  • Drive Standardization and be impactful in the rollout of new systems and processes
  • Ensure client managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize their full value from their investment with Maersk
  • Coordinate with One Team Sales to ensure the support on transactional process execution is working as expected
  • Drive invoice quality by understanding root causes and correcting issues
  • Drive customer Net Promoter Score
  • Review customer compliance and provide insights to client managers
  • Ensure there is a smooth execution of account management activities to develop customer relationships and promote retention
  • Drive Allocation improvements and standardization

Requirements:

  • Bachelor's Degree in Business or related industry preferred
  • Proven ability to lead a team
  • Proven ability to lead a team through change
  • Minimum 5 years of experience in Customer Success or relevant management experience
  • Account management execution/building customer relationships
  • Team Management
  • Commercial knowledge
  • Excellent communication skills
  • Strong stakeholder management skills

What We Offer:

We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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