Data Support Associate

hace 3 semanas


Xico, México Blend A tiempo completo
About Blend

Blend is a cloud banking platform used by leading financial services firms to acquire customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process over $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives.

Job Summary

We are seeking a highly detail-oriented Data Support Associate to join our Revenue Operations team. As a key member of our team, you will be responsible for ensuring the quality and integrity of data entrusted to us by our clients. Your role will involve verifying the accuracy of received data, conducting data cleaning and normalization processes, and facilitating their effective integration into our Data Warehouse.

Key Responsibilities
  • Meticulously follow customer-specific mapping rules to convert customer data into an ingestible format
  • Verify the accuracy of data post-ingestion to ensure the integrity of the stored information in the data warehouse
  • Analyze reporting data to identify customers that are delinquent in providing their data
  • Effectively coordinate with clients who are delayed in submitting their data, ensuring fluid communication and timely solutions
  • Provide detailed assistance and follow-up on client inquiries related to data or the data management process
  • Adopt a proactive approach to identifying potential process improvements to create efficiencies and improve the customer experience
  • Effectively communicate daily status and planned prioritization of multiple requests and tasks to ensure timely delivery and client requirement satisfaction
Requirements
  • Hands-on experience with Salesforce or a solid understanding of its functionalities
  • Ability to work with various data file formats, such as CSV and XLSX, demonstrating an understanding of best practices in data management and transformation for analysis and ingestion
What We Offer

Blend is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.


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