Operations Support Associate

hace 1 semana


Xico, México Citi A tiempo completo

The Ops Support Associate plays a vital role in providing day-to-day operations support to Citi, ensuring alignment with the company's operations support infrastructure and processes.

Key Responsibilities:

  1. Identify, analyze, and solve key issues in assigned areas, delivering supporting documents to corresponding teams.
  2. Assist with the management of various reports, including business reporting, monthly operating reports, and business scorecards, while providing clear communication regarding local policies and processes.
  3. Support the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
  4. Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
  5. Monitor requirements related to compliance with Corporate Policies.
  6. Implement corrective actions derived from MCA reviews and other control entities.

Qualifications:

  • 2-5 years of relevant experience.
  • Proficient in Microsoft Office.
  • Clear and concise written and verbal communication skills.
  • Ability to work in a fast-paced and changing environment.
  • Ability to analyze data and solve problems.
  • Proven organizational and time management skills.

Education:

Bachelor's degree/University degree or equivalent experience.



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