Operations Support Associate
hace 4 semanas
The Ops Support Associate plays a vital role in providing day-to-day operations support to Citi, ensuring alignment with the company's operations support infrastructure and processes.
Key Responsibilities:
- Identify, analyze, and solve key issues in assigned areas, delivering supporting documents to corresponding teams.
- Assist with the management of various reports, including business reporting, monthly operating reports, and business scorecards, while providing clear communication regarding local policies and processes.
- Support the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
- Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
- Monitor requirements related to compliance with Corporate Policies.
- Implement corrective actions derived from MCA reviews and other control entities.
Qualifications:
- 2-5 years of relevant experience.
- Proficient in Microsoft Office.
- Clear and concise written and verbal communication skills.
- Ability to work in a fast-paced and changing environment.
- Ability to analyze data and solve problems.
- Proven organizational and time management skills.
Education:
Bachelor's degree/University degree or equivalent experience.
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