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Renewal Portfolio Manager

hace 2 meses

Xico, México Salesforce, Inc. A tiempo completo
Renewal Manager Role at Salesforce, Inc.

The Salesforce Renewal Manager is a critical position responsible for owning and executing a portfolio of renewal contracts in an assigned territory. This role requires collaboration with internal stakeholders, including Sales and Customer Success & Growth (CSG) organizations, to secure every renewal. The Renewal Manager's primary objective is to minimize financial attrition, lock in the most favorable terms, and identify growth opportunities.

Key Responsibilities:
  • Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
  • Own and manage the renewals process in collaboration with the account teams.
  • Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
  • Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
  • Communicate risk clearly and take steps to mitigate.
  • Accurately maintain and accurately forecast a rolling 90-day forecast of renewals in your territory.
Requirements:
  • 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
  • Possess negotiation skills that allow for value-based contract negotiations with customer billing contact.
  • Strong process management and ability to manage a high volume of transactions and tasks.
  • Customer management experience.
  • Bachelor's Degree.
Desired Skills:
  • Knowledge of Salesforce.com product and platform features, capabilities, and best use.
  • Experience with an enterprise CRM or customer service application. Experience with Salesforce.com a significant plus.
  • Ability to manage transactions through every stage.
Leadership Qualities:
  • PASSION: Passionate about Customer Success.
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on.
  • URGENCY: Ability to move fast and drive business value and results.
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
  • TRUST: Trust the company's core values.
  • ADAPTABLE: Excels in high levels of uncertainty and change.