Customer Success Account Manager
hace 11 horas
Company Overview:
Docusign is a leading provider of electronic signature solutions, empowering businesses to accelerate their agreements and simplify their lives. With a global presence and a customer base of over 1.5 million, Docusign is committed to making the world more agreeable.
Job Summary:
We are seeking an experienced Customer Success Account Manager to join our team. As a key member of our customer success organization, you will be responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Your primary goal will be to minimize financial attrition, lock in favorable terms with our clients, and identify growth opportunities to improve future outcomes.
Key Responsibilities:
- Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
- Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to develop strategies for upcoming renewals
- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Follow and adhere to best practices for all internal processes, including Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes, and Forecasting
- Achieve financial and strategic revenue, bookings, and billings targets
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Leverage customer data and behavior to assess the health of each renewal
Requirements:
- 1+ years of experience within Renewal Management, Account Management, or Customer Success
- Bachelor's degree
- Strong negotiation skills with experience driving contracts to completion on time
- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
- Experience in quota-carrying sales role with proven achievement
- Strong process management, financial acumen, and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Strong level of urgency, organization, and prioritization skills
- Ability to project manage the renewal cycle, pulling in necessary resources
What We Offer:
Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We offer a range of benefits, including paid time off, paid parental leave, and a global benefits package that includes access to an office location.
Accommodation:
We are an equal opportunities employer and welcome applications from diverse candidates. If you require any accommodation during the application process, please let us know.
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