Renewal Specialist
hace 2 semanas
About the Job
The Customer Success Renewal Specialist is responsible for supporting SAS's customer retention and renewal strategy, ensuring on-time execution of renewals processes and contracts. This role involves developing programs to manage the implementation of customer relationship strategies, increasing the effectiveness and efficiency of loyalty and retention efforts. The Renewal Specialist will own and execute a portfolio of renewal contracts in an assigned territory, creating strategic partnerships with internal stakeholders such as Sales, Legal, and Customer Success Managers to secure every renewal. The goal is to minimize financial attrition, lock in the most favorable terms, identify growth opportunities, and pass insights back to the business. The Renewal Specialist ensures that customers are set up for success while optimizing financial outcomes.
Key Responsibilities
- Ensure successful and on-time renewals for the account prior to the contract end date and execute all renewal back-end work in a timely manner for the assigned customer base.
- Serve as the primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust.
- Present renewal proposal(s) and options to the customer and notify the customer of upcoming contract expiration.
- Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations, and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions.
- Provide rapid, focused response to customer and CSM requests.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Proactively monitor and manage renewals in the assigned territory that are due to be processed to minimize uninvoiced renewals.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base, which includes confirming the delivery of quote to partners/end customer and facilitating the order processing and approval of Purchase orders.
Requirements
- Minimum of five years of demonstrated success in an Account Management, Inside Sales, Renewal Account Management, or Customer Success capacity.
- Bachelor's degree in any discipline, preferably in Business, Marketing, MIS (Computer Sciences), or a related field.
- Strong focus on contract negotiation.
- Ability to effectively communicate in English.
- Equivalent combination of education, training, and experience may be considered in place of the above qualifications.
- You're curious, passionate, authentic, and accountable.
Benefits
- Flexible working hours/hybrid working model.
- Top-class health and dental insurance, wellness program, language education support with GoFluent.
- Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.
- Paid holidays and Christmas break.
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