Service Engineer

hace 4 semanas

Xico, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo
Job Summary

We are seeking a highly skilled Service Engineer to join our team at Mitsubishi Electric Automation, Inc. (Meau). As a Service Engineer, you will provide technical service and support to our customers, including Machine Tool Builders, dealers, and end-users.

Key Responsibilities
  • Provide technical service and support to customers via on-site visits, telephone, and online support.
  • Diagnose equipment breakdowns and perform repairs using knowledge of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems.
  • Install components and solutions offered by Mitsubishi Electric Factory Automation, including programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
  • Support in-house systems for diagnostics, such as simulators, programming systems, tools, and present and sell customers our value-added services to help accomplish their UPTIME goals.
  • Promote the sales of spare parts to customers and determine, order, and replace parts as necessary while maintaining the consignment inventory account.
  • Enter all technical claims, service activity, follow-ups, and other customer-related inquiries into the database, while maintaining data integrity.
  • Support business operations, including participating in company training programs, creating and updating technical documentation, and providing feedback to management for newly found issues.
Requirements
  • BSEET or equivalent related experience.
  • 0-3 years of experience in field service for industrial automation.
  • Ability to sell value-added services to customers.
  • Knowledgeable on electrical and mechanical tools for machine repair.
  • Mechanical aptitude.
  • Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
  • Ability to read and understand technical documentation: schematics, logic, procedures, etc.
  • Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues.
  • Organization skills for arranging travel plans and service call schedule.
  • Ability to travel by car and plane to on-site service calls.
  • Ability to be "on call" to meet customer service needs as they arise.
  • Ability to perform a hands-on role in an industrial environment, including wearing proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs.
Preferred Qualifications
  • Experience in Computerized Numeric Controls (CNC's) products.
  • Experience with robots and how they operate.
  • Experience in motion controllers (AC and DC) and programmable logic controllers (PLC's).

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical service and support, we encourage you to apply for this exciting opportunity.

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