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Service Delivery Specialist
hace 2 meses
We are seeking a highly skilled Field Service Engineer to join our team at Epson America, Inc. As a key member of our service delivery team, you will be responsible for collaborating with various stakeholders to ensure seamless service operations.
Key Responsibilities:
- Collaborate with Service Coordinators, Authorized Service Centers, End Users, Product Managers, Sales Managers, Marketing Managers, Sales Executives, Wholesalers and Distributors, and Retail to ensure effective service delivery.
- Report to the Service & Technical Support Manager and work closely with the team to achieve service excellence.
- Meet the minimum experience requirements, which include some specialist or admin experience (2-5 years) and completion of an undergraduate program or equivalent experience (B.A. or B.S.).
- Meet the physical requirements, which include close visual acuity, occasional grasping, handling objects, hearing, standing, talking, and using repetitive motions.
- Travel up to 25% for business purposes.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience.
- 2-5 years of experience in a related field, preferably in a service delivery or technical support role.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you