Customer Experience Manager
hace 4 semanas
Job Title: Customer Briefing Coordinator
Job Summary:
We are seeking a highly skilled Customer Briefing Coordinator to join our team at Hewlett Packard Enterprise. As a key member of our marketing team, you will be responsible for designing and managing customized customer experiences and briefings to be presented in our customer welcome center.
Key Responsibilities:
- Design and manage customized customer experiences and briefings to be presented in our customer welcome center.
- Partner with cross-functional teams to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.
- Manage briefings that focus on strategic accounts, large revenue deals, and major relationship opportunities.
- Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.
- Provide feedback with post-briefing analysis of insights and opportunities for improvement.
- Provide direction and guidance to process improvements and establishing policies in the customer welcome center, mentors, and/or coaches and peers.
Requirements:
- BA or BS in Marketing or related field; MBA preferred.
- 5+ years marketing experience.
- Industry, sales, channel, and/or project management experience a plus.
Preferred Skills:
- In-depth knowledge of marketing fundamentals, products/services/solution lifecycle, and knowledge management.
- Working knowledge of industry and customer segment.
- Familiarity with and/or experience in partner management.
- Excellent written/oral communications and analytical skills.
- Strong interpersonal skills; ability to manage virtual teams.
- Strong negotiating skills.
- Ability to interface effectively with multiple levels of management and functional disciplines.
- Strong ability to influence and drive consensus.
Equal Opportunity Employer: Hewlett Packard Enterprise provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable national, federal, state, and local law(s).
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