Customer Experience Delivery Manager
hace 1 día
**Job Summary**
We are seeking a highly skilled and experienced Customer Experience Delivery Manager to lead the design, implementation, and ongoing analysis & optimization of agreed brands across selected Emerging Market Countries.
**Key Responsibilities:**
- Support the execution of integrated omnichannel campaigns for priority market/brands in a timely manner, with clear customer segmentation and targeting.
- Work closely with assigned Medical Affairs Managers within the Digital Hub team to plan and execute campaigns, including implementation of user journeys and content planning across the broader channel mix.
- Manage stakeholders and third parties to execute flawlessly, including media agencies and relevant Regional and Local stakeholders.
- In alignment with global analytics framework, execute tagging of content and campaigns to track usage and effectiveness for improvement.
- Carry out monthly campaign performance analysis, analyzing all relevant data sets, distilling key insights and recommending actions for optimization.
- Work with scrum masters to ensure effective use of global digital platforms, including latest best practices, updates or releases.
- Manage content and activity demand forecasting and prioritization process with 3rd party vendors.
- Manage digital vendors, translation vendor, and carry out necessary compliance and management monitoring activities.
- Own the development, implementation, and continuous optimization of customer-centric digital framework.
**Requirements:**
- Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys.
- 3-5 years of experience in Digital Marketing roles.
- Project Management experience.
- Advanced English.
- Content Lab, Microsoft Office, Power BI, Microsoft Project.
- Soft skills: Analytical skills, customer focus, senior stakeholder management, leadership by influence.
- Experience in Pharma industry.
**Preferred Qualifications:**
- Portuguese.
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