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Service Advisor

hace 2 meses

Naucalpan de Juárez, México Tesla A tiempo completo

Job Summary

Tesla is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Assess technical issues and provide solutions over the phone or escalate to the Shop Foreman/Service Manager as needed
  • Accurately document customer concerns and data into the Dealer Management System, demonstrating attention to detail
  • Conduct seamless transactions, guide customers through corrections, and summarize processes, keeping customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
  • Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services

Requirements

  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques, hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies, establish and maintain cooperative relationships with all individuals contacted in the course of work, including the public
  • Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
  • Must have a valid driver's license in the country of employment

What We Offer

  • A dynamic and diverse work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the electric vehicle industry

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.