Client Advisor

hace 1 mes


Ciudad de México, Ciudad de México Moncler Spa A tiempo completo

Position Overview

Moncler Spa is seeking a highly skilled and experienced Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional customer service and driving sales results in our luxury retail environment.

Key Responsibilities

  • Engage with clients and ensure the highest level of customer service and sales standards are consistently met.
  • Drive and exceed individual sales objectives, including KPIs such as Repurchase Rate, UPT, conversion, and data collection.
  • Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience.
  • Supervise the sales floor, acting as CEM and floor manager.
  • Capture quality client information to understand and meet client needs, building relationships and personalizing future client development opportunities.
  • Build and develop long-lasting client relationships using our clienteling program and initiative.
  • Active client outreach through appointment selling, including follow-up of charge sends/phone sales and after-sales service.
  • Attract new clients by acting as a Brand Ambassador through networking within the community.
  • Support and maintain company visual merchandise presentation standards.
  • Support in inventory preparation and execution.
  • Work with all store teams to maintain a professional and productive work environment.
  • Professionally interact with all levels of Management and Corporate representatives.

Qualifications

  • 3-5 years of previous experience in sales roles, in Fashion Luxury/Retail Companies.
  • Proven excellent client service skills and commercial mindset.
  • Previous experience in training and coaching people both in professional and non-professional contexts.
  • Ability to drive results through others.
  • Proficient computer knowledge (MS Word, Excel, and Outlook).
  • Fluency and sophistication in local language, proficiency in English, while another language is a plus.
  • Ability to communicate and analyze business needs/trends with senior leadership.
  • Ability to work in a fast-moving and dynamic environment.
  • High flexibility and ability to adapt to different customers.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

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