Content Operations Specialist, Max Platform

hace 5 días


Xico, México Warner Bros. Discovery A tiempo completo
Job Description

We are seeking a highly skilled Content Operations Specialist to oversee the internal operations of content for our Max platform. This role involves providing content updates, resolving issues, and serving as a liaison between operational teams and the strategy team.

Key Responsibilities:
  • Maintain and update 30-day Smartsheet tracker
  • Daily follow-up on Media Ops process across all properties
  • Communicate content status weekly
  • Track original content production details
The Daily - Major Activities:Content Management:
  • Get accurate information about content/components status from various Ops teams
  • Track component/content status
  • Report any content/component issue requiring revision and resolution with the appropriate teams
  • Create and update skinny information affecting content structure
  • Contribute to Case Creation/Selection teams on publishing process information
Content Tracking:
  • Track content/components status for publishing
  • Follow up on missing assets with the appropriate teams
  • Provide weekly updates on content availability to key teams (strategy, Content Ops, etc.)
  • Handle different content types demanding diverse needs
Content Readiness:
  • Ensure timely publication of content under the Max streaming platform
  • Secure that all components (video, metadata, artwork) are up-to-date and match published content
Content Troubleshooting/Resolution:
  • Follow up on issues/rejections with the appropriate teams and support team for final resolution
  • Create, deliver, and follow up on ticket requests to the support team until resolution
Regional Collaboration:
  • Collaborate actively with the US team and provide publishing status on Latam's Original Content shared with them
  • Track and participate in regional meetings on content shared with Latam
Requirements:
  • Broad knowledge and experience in Media industry
  • Ability to handle challenging situations
  • Experience in Communication skills
  • Degree or equivalent experience in English language
  • Ability to set priorities
How We Get Things Done:

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