Front Desk Team Leader

hace 15 horas


Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Overview

We are seeking a highly skilled Front Desk Team Leader to join our team at The Westin Resort & Spa Puerto Vallarta. As a key member of our front office staff, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Responsibilities
  • Guest Services: Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys. Handle payment types such as room charges, cash, checks, debit, or credit.
  • Problem Resolution: Assist staff in expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Team Leadership: Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Requirements

To be successful in this role, you will need the following skills and qualifications:

  • Education: High school diploma or G.E.D. equivalent.
  • Work Experience: At least 1 year of related work experience.
  • Licenses/Certifications: None required.
What We Offer

We offer a competitive salary of $25,000 - $35,000 per year, depending on experience.

Benefits

In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.


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