Front Desk Associate
hace 4 semanas
**Job Summary**
We are seeking a skilled Front Desk Associate to join our team at Marriott International, Inc. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.
**Key Responsibilities**
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
**Requirements**
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
**What We Offer**
Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
As a Front Desk Associate with Marriott International, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring a seamless check-in and check-out experience. If you are a team player with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
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