Front Desk Associate

hace 2 semanas

Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a skilled Front Desk Associate to join our team at Marriott International, Inc. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.

**Key Responsibilities**

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

**Requirements**

  • Follow all company safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.

**What We Offer**

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a Front Desk Associate with Marriott International, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring a seamless check-in and check-out experience. If you are a team player with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

  • Front Desk Supervisor

    hace 2 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at Marriott International, Inc. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring a smooth check-in and check-out process, and managing the front desk operations.**Key Responsibilities**Assist guests...

  • Front Desk Manager

    hace 3 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Job SummaryAs a Front Desk Manager at Marriott International, Inc, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. Your duties will include directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out...

  • Front Desk Supervisor

    hace 2 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled Front Desk Supervisor to join our team at Marriott International, Inc. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a smooth check-in experience for our guests.**Key Responsibilities**Assist staff with expediting problem payments and follow up with...

  • Customer Service Representative

    hace 3 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled Customer Service Representative to join our team at Marriott International, Inc. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.**Key Responsibilities** Provide warm and welcoming service to all guests, responding to...

  • Housekeeping Supervisor

    hace 2 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Marriott International, Inc. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.**Key Responsibilities**Inspect guest rooms and public areas to ensure...

  • Market Quality Assurance Specialist

    hace 3 semanas

    Pto Vallarta, Jalisco, México Marriott International A tiempo completo

    Job SummaryThe Market Quality Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.Key...

  • Housekeeping Supervisor

    hace 3 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Marriott International, Inc. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards of cleanliness and quality in our guest rooms and public areas.Key ResponsibilitiesInspect guest rooms and public areas to ensure quality...

  • Hotel Reservation Clerk

    hace 4 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Hotel Reservation Clerk to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesProcess reservation requests,...

  • Hotel Reservation Clerk

    hace 4 semanas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Hotel Reservation Clerk to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.Key ResponsibilitiesProcess all reservation requests, changes, and cancellations...

  • Steward Assistant

    hace 11 horas

    Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo

    Job DetailsJob Category: Food and Beverage & CulinarySchedule: Part-TimePosition Type: Non-ManagementKey ResponsibilitiesOperate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.Wash and disinfect kitchen and store room areas, tables, tools, knives, and...

  • Market Quality Assurance Specialist

    hace 1 mes

    Pto Vallarta, Jalisco, México Marriott International A tiempo completo

    Job SummaryThe Market Quality Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.Candidate...

  • Market Quality Manager

    hace 2 meses

    Pto Vallarta, Jalisco, México Marriott International A tiempo completo

    Job SummaryThe Quality Assurance Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.Candidate...

  • Mgr-front Desk

    hace 4 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23120605 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Supervisor-front Desk

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23126497 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...

  • Clerk-front Desk

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23140558 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...

  • Clerk-front Desk

    hace 7 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24191595 **Job Category**Rooms & Guest Services Operations **Location**Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming...

  • Supervisor-front Desk

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24044964 **Job Category** Rooms & Guest Services Operations **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments...

  • Supervisor-Front Desk

    hace 5 meses

    Puerto Vallarta, México Marriott International A tiempo completo

    Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas. Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las...

  • Supervisor-front Desk

    hace 16 horas

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24195288 **Job Category**Rooms & Guest Services Operations **Location**The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico, 48354 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...

  • Supervisor-housekeeping

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24038308 **Job Category** Housekeeping & Laundry **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc....

  • Night Manager I

    hace 1 semana

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24190595 **Job Category**Rooms & Guest Services Operations **Location**The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico, 48354 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Dir-rooms-c

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24104791 **Job Category** Rooms & Guest Services Operations **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business...

  • Supervisor-housekeeping

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24081622 **Job Category** Housekeeping & Laundry **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being...

  • Supervisor-housekeeping

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23140441 **Job Category** Housekeeping & Laundry **Location** The Westin Resort & Spa Puerto Vallarta, Paseo de la Marina Sur #205, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...

  • Housekeeper

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24034199 **Job Category** Housekeeping & Laundry **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and...

  • Host/hostess

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24069233 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number in...

  • Host/hostess

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23201696 **Job Category** Food and Beverage & Culinary **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number...

  • Housekeeper

    hace 5 meses

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 24046115 **Job Category** Housekeeping & Laundry **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and...

  • Housekeeper

    hace 2 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24194237 **Job Category**Housekeeping & Laundry **Location**Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico, 48335 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Revenue Manager

    hace 1 mes

    Nuevo Vallarta, México PUNTA MITA A tiempo completo

    **Coordinador de Revenue** **Company: Mita Residential** **Location: Nuevo Vallarta (mainly) and Punta Mita, Nayarit, Mexico**. **About Mita Residential**: Mita Residential is a premier luxury property management and rental company in the exclusive Punta Mita community. We specialize in offering high-end vacation rentals and personalized property...