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Job Summary
Mass Markets is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and other communication channels.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, addressing their needs and concerns
- Upsell and cross-sell products and services to customers, meeting or exceeding sales targets
- Collaborate with internal teams to resolve complex customer issues and improve customer satisfaction
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales performance
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Basic computer skills, including proficiency in CRM software and other technology tools
- High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading company in the industry
