Front Desk Supervisor
hace 5 días
About Marriott International
Marriott International is a global hospitality leader, operating over 7,000 properties in more than 131 countries. Our brand portfolio includes some of the most recognized names in the industry, such as The Ritz-Carlton, Bulgari Hotels & Resorts, and JW Marriott.
About the Job
We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at one of our hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and supervising staff to ensure seamless delivery of our hotel's services.
Responsibilities
- Guest Services: Provide personalized attention to guests, respond promptly to their needs, and handle all guest complaints in a professional and courteous manner.
- Front Desk Operations: Supervise and coordinate front desk activities, including check-in/check-out, room assignments, and reservation management.
- Team Management: Lead, motivate, and develop a high-performing team of front desk agents, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
- Revenue Growth: Analyze revenue opportunities and implement strategies to increase sales, while maintaining high levels of guest satisfaction.
- Communication: Maintain effective communication with all departments, ensuring seamless coordination and execution of hotel operations.
Requirements
To be successful in this role, you will need:
- A minimum of 2 years of experience in a front desk or hospitality-related role, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Demonstrated leadership skills, with the ability to motivate and develop a high-performing team.
- Proven ability to analyze revenue opportunities and implement strategies to drive sales growth.
- Familiarity with property management systems and other hotel software applications.
What We Offer
In return for your hard work and dedication, we offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
Salary Range: $55,000 - $65,000 per year
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