Front Desk Ambassador
hace 2 días
About the Job:
We are seeking a skilled and courteous Front Desk Ambassador to join our team at the JW Marriott Cancun Resort & Spa. In this role, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors.
Job Summary:
The Front Desk Ambassador will serve as the primary point of contact for guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay. You will also be responsible for managing room assignments, processing payments, and maintaining accurate records.
Key Responsibilities:
- Welcome and acknowledge guests in a friendly and professional manner
- Manage room assignments and ensure accuracy of guest information
- Process payments and handle cash and credit transactions
- Resolve guest complaints and concerns in a timely and efficient manner
- Maintain a clean and organized front desk area, including cash handling and secure storage of valuables
- Provide excellent customer service and respond to guest inquiries in a prompt and courteous manner
Requirements:
To be successful in this role, you must have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also be proficient in using computer systems and have basic math skills.
What We Offer:
As a Front Desk Ambassador at the JW Marriott Cancun Resort & Spa, you will enjoy a competitive salary of $45,000 per year, plus benefits and opportunities for career advancement. You will also be part of a dynamic team that values innovation, creativity, and teamwork.
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